Agile Organization

3 Agile Adjustments for IT Operations to Deliver the Best Results

Agile methodology is not constrained to a project team developing a new software. The scrum and Kanban methods are popularly used by other departments like data science, sales, technology management, and IT operations.

Considering the notable difference in the project charter and work culture, the agile methodology cannot apply directly to the IT operations. In this article at InfoWorld, Isaac Sacolick explains that the IT operations must identify these core differences. Their strategic priorities help in initiating and independently organizing versatile, agile initiatives.

Three Steps to Transformation

Agile transformation is about being adaptable to change. The methodology allows the operations team to be flexible. It helps them keep up with the regular tasks without exceeding the deadline. To implement the same, here are three vital steps the operations team must perform:

Revaluate Mission and Charter

When there are many general requirements, limited technical guidance, or conflicting priorities, IT operations can use agile methodology to prioritize tasks. They need advice and agile consultations to move forward with their important mission and scope of responsibilities. They can play primary and supporting roles in digital transformations by using agile tools to manage their work.

Redefine Operations

The agile leaders cannot execute scrum or Kanban in IT operations. They need time to brainstorm major differences in the company culture and operating model. Follow these steps to review the process:

  • IT operations must get training and coaching to understand product ownership responsibilities. Their agile roles must redefine the customer base and their values and requirements to prioritize tasks.
  • By implementing and understanding the overall project objective, your IT operations can collaborate with the technology teams to find optimal solutions. It helps them develop a shared understanding of the project goal from a customer or end-user standpoint.
  • The operations team must negotiate time with the clients to address incidents and meet urgent requirements alongside prior commitments to agile initiatives. They must respond to operational priorities before addressing agile backlogs.

Merge Agile and Operational Tools

Since the operations teams are already using systems to manage incidents, platforms for system monitoring can help them drive collaborative functions. To adopt agility, they need the right set of tools to improve the traditional process of working.

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