Agile is becoming more prevalent across IT organizations, and the Scrum Master’s role is becoming more critical than ever. Today, the trend towards a global economy has led to distributed, virtual teams that want to operate in an Agile manner. This means that the demand for effective, virtual Scrum Masters is rising very quickly. How can a virtual Scrum Master maximize the effectiveness of the team? In this article at Agile Connection, Mark Kilby and Savi P explain how the observational skills are critical for Scrum Masters when handling a remote team.
What Scrum Masters Should Focus On
Employees want to feel appreciated, connected, and understood. This might be challenging in a virtual environment. Your team members might find it challenging to bring up issues during team meetings. As a Scrum Master, you must regularly check on your team members. “Understanding the words used, tone of voice, and what may not be spoken can tell the skillful Scrum Master other ways to assist their team,” says Kilby.
Your team members must have a complete understanding of the goals, processes, progress, outcomes, perspectives, and interactions. Transparency enables effective inspection and adaptation. Ask your staff:
- What methods of information exchange will help create transparency?
- How can I make sure all voices are heard during team meetings?
- How can I ensure a clear understanding of goals, progress, and plans at any given point?
- Is there a necessity to simplify tools, processes, and interactions?
In a virtual work environment, it is easier for conflicts to go unaddressed. Conflict management skills are crucial for you because you must handle uncertainty, diversity, and complexity. A virtual environment requires more time and different techniques to effectively discuss employees’ opinions, build upon each other’s ideas, and develop creative solutions. You must create an environment that enables your Scrum teams to creatively and productively engage in conflict resolution.
Read the original article by clicking on https://www.agileconnection.com/article/scrum-masters-superpower-observation-virtual-teams.